Videoslots Casino is an attractive-looking “instant play” casino site that features games from Microgaming’sQuickfire library, along with a plethora of other developers. Despite the slots-focussed casino name, players have a wide choice of slots, table games, and video poker machines at their disposal at this casino. We take a look in this review to see if Videoslots lives up to its initially positive first impression.
Software and Games
Microgaming’s Quickfire product is a smaller collection of the mostly newer (and better) Microgaming releases that are all playable inside your browser window, without needing a download and installation of any software. Although there are less games than the massive Microgaming download casinos, the focus is more on quality than quantity and there are still a couple hundred to choose from, including popular slots such as Immortal Romance, The Finer Reels of Life, The Dark Knight and the Mega Moolah jackpot series of slots. In addition to that, Microgaming has negotiated deals with third party suppliers such as Genesys and Quickspin, so you get some of their games too which lends a little more variety than your standard Microgaming casino.
But wait, that’s not all. In the time since it was opened, Videoslots has added a huge number of games from other suppliers including Net Entertainment, NextGen, Aristocrat, Play’n Go and others, and it also offers live dealer games too. The net result is the unprecedented choice of over 1180 games for you to choose from. Fortunately the casino has some handy search and filtering functions which make it easier to find the game you are looking for, as such a huge list can become unmanageable.
Although the casino is named Videoslots, there are still plenty of table games available for play. This includes 20 different variants of Blackjack, European and American Roulette, Craps, Baccarat, Pai Gow Poker, Caribbean Stud, and Casino Hold’em among others. There are also more than 20 video poker games to pick from.
Videoslots Casino also offers a series of progressive jackpots including the multi-million euro Mega Moolah jackpot which has been won several times for more than €5 million. Other jackpots on offer include Major Millions, King Cashalot, Treasure Nile, Tunzamunni, WOW Pot and Fruit Fiesta. The casino’s policy on progressive jackpot payments is to pay winners of jackpots of more than €50,000 in a single lump sum payment, which is something that we like to see.
Banking and Customer Service
Videoslots Casino gives customers the choice of several banking methods for depositing and withdrawing their funds. These include major credit cards, e-wallets and direct bank transfers (see full list on right). The casino allows players one free withdrawal per day. The casino institutes a $30,000 per month payment limit for non-progressive jackpot wins, although this limit does not apply if you qualify for the casino’s VIP program. Progressive jackpot wins over $50,000 are not subject to any payout limits and are paid in full or according to the winner’s requirements.
Our test withdrawal was handled within 48 hours after an identity verification was carried out, but subsequent withdrawals have been paid in under 24 hours. While withdrawals are held for reversal for up to a day or so, you can request a manual payment (or “flush”) from support at any time, and the casino processes payouts over the weekend. It is also pleasing to see that your ID documents can be uploaded directly and securely to the website rather than passed on through an inherently insecure channel like email.
The casino may be contacted via live chat, email, or phone via a handy callback request that you submit through the website, which means they call you back at their expense rather than yours. The support people are available 24 hours a day, 7 days a week. During this review we contacted the support team and asked a few questions related to verifying our identity before receiving a payment. They were able to answer most but not all, and for the one they could not answer they took a day to get back to us. So overall, not outstanding but certainly good enough.
Unique loyalty program
Videoslots offers a sign up bonus that is equivalent to many other casinos. Something that did catch our eye though was the loyalty program that we initially could not believe operated like it does, as it sounded a little too good to be true. The casino promises to pay back 25% of its “profit” every week, which isn’t actual realised profit but rather 4% of all wagers on slots during the week. So effectively they are paying back 1% of all slot machine wagers with each player receiving a percentage of the pie based on their total wagers during the week, regardless of whether you win or lose. If you follow that, it basically means that every week that you play you’ll earn a little bit of money in your account for the next week.
Audits, payout rates, and terms analysis
Videoslots Casino has its payout rates and random number generator audited by eCOGRA and the results are published each month. The casino also specifies in its terms that player account funds are held separately from the casino’ own operational funds, meets the requirements to be classed in the UKGC “medium” category. This should ensure that player funds cannot be lost due to mismanagement of the casino itself, and it is something that every professional casino should be doing.
We like the fact that the casino specifies the actual payout rates for each game on an individual basis on their website. Unlike other sites that list the theoretical payout rate of their games, Videoslots lists the actual measured payout rate for each game on a monthly or all time basis. This is great information and it would be even better if the theoretical RTP of each game was displayed side by side with the actual numbers.
There are methods available that you can use to manage and limit your activity at VideoSlots, including limits on playtime, deposits, wagering, and losses. You can also request a temporary time out and full self exclusion if you need to. This is all accessible in your account settings once logged in. However while these options are available it seems that VideoSlots does not always take a proactive approach to monitoring their customers for problematic behaviours. In fact they were fined £1 million by the UKGC in late 2018 for failing to adequately enforce responsible gambling regulations.
Overall, Videoslots Casino is one of the best online casinos that we have come across in recent times. It has a huge bunch of great games, several progressive jackpots, and the website is appealing and easy to navigate. The RTP reports and payout audits are also great to see, along with the separation of player funds, and the regular reports of satisfaction that we have heard from players supports our decision to rate this casino highly.